Payment Policy

Last Updated: September 22, 2026

At PawBrave, we want your checkout experience to be simple, secure, and transparent. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through our online store.

Accepted Payment Methods

PawBrave accepts the payment methods displayed and available at checkout.

Depending on your location and checkout availability, these may include:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • MasterCard
  • Visa
  • Visa Electron

Please note: Available payment methods may vary depending on your location, device, browser, and other checkout conditions.

Payment Authorization

When you place an order, your selected payment method may be authorized for the total amount of your purchase.

Your order will be processed after the payment has been successfully authorized and confirmed.

If your payment cannot be authorized or is declined, your order may not be completed. In such cases, you may need to use another payment method or contact your payment provider.

Order Pricing

All product prices displayed on PawBrave are shown in U.S. dollars (USD) unless otherwise stated.

The total amount payable at checkout may include:

  • Product price
  • Applicable discounts
  • Shipping charges
  • Applicable taxes
  • Any other charges clearly shown before you complete your purchase

The final order total will be displayed during checkout before payment is submitted.

Sales Tax

Applicable sales tax may be calculated and collected based on the shipping destination and applicable tax requirements.

The amount of tax, when applicable, will be displayed at checkout before you complete your order.

Payment Security

PawBrave does not directly store your complete credit or debit card number.

Payments are processed through Shopify and/or the applicable third-party payment provider available at checkout. Payment information is handled according to the security practices and privacy policies of the relevant payment processor.

Please do not send your complete credit card number, CVV, password, or other sensitive payment information to us by email or through our Contact Us form.

Payment Verification

For certain orders, additional verification may be required to help protect customers and prevent unauthorized transactions.

If additional information is required, we may contact you using the contact information provided with your order.

PawBrave reserves the right to cancel or decline an order where payment cannot be successfully verified or where there is a reasonable concern regarding unauthorized or fraudulent activity.

Failed or Declined Payments

If your payment is declined, please:

  1. Verify that your payment information is correct.
  2. Check that your card or payment method is active.
  3. Make sure sufficient funds or available credit are available.
  4. Try another available payment method.
  5. Contact your bank or payment provider if the issue continues.

PawBrave does not control decisions made by banks or third-party payment providers regarding payment authorization.

Refunds

If you are eligible for a refund under our Refund & Return Policy, the refund will generally be issued to the original payment method used for the purchase.

The time it takes for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For complete information about eligibility and refund procedures, please review our Refund & Return Policy.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@pawbrave.com

Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed.

If an order has already been processed or shipped, our Refund & Return Policy will apply.

Pricing or Payment Errors

While we make reasonable efforts to keep product prices and information accurate, occasional pricing or technical errors may occur.

If an order has been placed with an obvious pricing or payment error, PawBrave may contact you before processing the order to confirm whether you would like to proceed at the correct price.

If we are unable to reach you or you do not wish to proceed, the order may be cancelled and any payment collected for that order will be refunded.

Questions About Payments?

If you have questions about a payment, order charge, refund, or checkout issue, please contact us:

PawBrave
Email: support@pawbrave.com
Phone: +1 (914) 432-9409
Address: 63 Westwood Road, Yonkers, New York 10710, United States

We're happy to help.

PawBrave — Brave Pets. Happy Lives.