Shipping policy
Last Updated: September 22, 2026
Thank you for shopping with PawBrave. We want your order to arrive safely and smoothly. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email with your shipping and tracking information.
During holidays, promotional periods, or periods of unusually high order volume, processing times may take slightly longer.
Shipping Locations
PawBrave currently ships orders within the United States.
If you are located outside the United States, please contact us before placing an order to confirm whether shipping is available to your location.
Estimated Delivery Time
Standard Shipping: 7–12 business days
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances outside our control.
Unexpected carrier delays or high order volumes may occasionally affect delivery times.
Shipping Cost
A flat shipping rate of $8.99 USD applies to orders shipped within the United States.
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
PawBrave may occasionally offer free-shipping promotions or other shipping offers. If available, the applicable promotion and its terms will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
You can use the tracking number to monitor your package's delivery status through the applicable shipping carrier.
If you have not received tracking information within 5 business days after placing your order, please contact us at:
Incorrect or Incomplete Shipping Address
Please carefully review your shipping information before completing your order.
PawBrave is not responsible for delays, failed deliveries, or packages delivered to an incorrect location as a result of an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@pawbrave.com.
While we will do our best to assist, we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Lost or Delayed Packages
If your package appears to be delayed beyond the estimated delivery timeframe:
- Check the tracking information provided in your shipping confirmation email.
- Check for any delivery updates from the shipping carrier.
- Contact the shipping carrier for the latest information.
- If you still need assistance, contact PawBrave at support@pawbrave.com.
We will do our best to assist you and, when appropriate, work with the shipping carrier to help resolve the issue.
Please understand that carrier delays may occur due to circumstances outside PawBrave's control.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us review the issue, please provide:
- Your order number
- Clear photos of the damaged product
- Clear photos of the shipping package and packaging
- A brief description of the damage
After reviewing the information, we will determine the appropriate resolution in accordance with our Refund & Return Policy.
Split Shipments
In some cases, items from the same order may be shipped separately due to product availability or fulfillment arrangements.
If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.
Delivery Estimates
The delivery times shown in this policy are estimated delivery windows, not guaranteed delivery dates.
PawBrave is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Carrier delays
- Transportation disruptions
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Other unforeseen delivery issues
Questions About Shipping?
If you have any questions about your order or our shipping policy, please contact us.
PawBrave
Email: support@pawbrave.com
Phone: +1 (914) 432-9409
Business Address:
63 Westwood Road
Yonkers, New York 10710
United States
We’re happy to help.